Your first sign-in

Your first sign-in

Use the Console address supplied to your organisation. This may differ between customer deployments, so save the exact address from your setup instructions rather than relying on a link forwarded by another user.

Sign in

Open the issued address on an approved device. Use the sign-in method your organisation has assigned. When the environment opens, review the navigation and confirm that you can reach the area needed for your first task. Bookmark the correct address on a device you use regularly.

[Image: actual sign-in screen and first screen after access.]

Check your role

People in different departments may see different work. If a colleague can see an item you cannot, ask the administrator whether it belongs to your role or department. Report the name of the area and the work you expected to see; this makes the access check quicker.

On shared devices

Sign out after your session and avoid saving account credentials in a shared browser. Follow your organisation's rules for screen locking and handling sensitive operational information.

If sign-in fails

Confirm the address, email and chosen sign-in method. Follow the recovery option shown by your deployment if one is available. If the problem remains, give your administrator the error message and the time it occurred. Never send a password or verification code to support staff.